What we collect
Information you give us.
- Quote, trial kit and contact requests: your name, practice name, city, state, email, phone, specialty, how you heard about us, products of interest, current implant system, and any message you write.
- Clinical guide email signup: your email address and, if you choose, your first name, last name and role (for example general dentist, periodontist, oral surgeon or lab). We also record which page you signed up from and that you opted in.
- Emails and calls: anything you send us directly at [email protected] or tell us by phone.
Information collected automatically.
- Campaign and referral details: if you arrive from one of our emails or ads, the site notes the campaign tags in the link (for example utm_source), the page you landed on and the referring site. This is kept in your browser only for your current visit and is sent to us only if you submit a quote request.
- Site analytics: we use a privacy-focused, cookieless analytics tool that counts page views and reports general information such as referring site, browser, device type and country.
- Server logs: our hosting provider processes standard technical data, such as IP address and browser type, to deliver the site and protect it from abuse.
What we do not use. We do not use advertising trackers or retargeting pixels, and our site does not set tracking cookies.
Patient information. Please do not submit patient names, images, records or other protected health information through our forms or by email. If you need help with a specific case, describe it without identifying the patient, or call us.
How we use it
- To respond to your quote, trial kit or contact request.
- To send the clinical guide emails you asked for.
- To share product information, education and offers that are relevant to dental professionals.
- To manage our customer and prospect records, process orders and provide support.
- To understand which pages and campaigns are useful so we can improve the site and our content.
- To keep the site secure and prevent spam.
Who we share it with
We do not sell or rent your personal information. We share it only with trusted service providers that help us run our business, such as website hosting and analytics, form delivery, email, and customer relationship management, and only as needed for them to do that work.
We may also disclose information if required by law, to protect our rights or safety, or as part of a sale or reorganization of our business.
Emails and unsubscribing
Every marketing email we send includes a one-click unsubscribe link, along with our name and mailing address. You can also email [email protected] and ask to be removed. We process unsubscribe requests promptly. We may still send you messages about an order or request you have with us.
How long we keep it
We keep your information for as long as you are a customer or prospect, or as long as needed to respond to you, meet our business and legal obligations, and resolve disputes. If you unsubscribe, we keep your email address on a "do not email" list so we do not contact you again.
Your choices
You can ask us to show you, correct or delete the personal information we hold about you by emailing [email protected]. We will verify the request and respond within a reasonable time. Some information may need to be kept, for example records of orders. Depending on where you live, you may have additional rights under local law, and we will honor them as required.
Security
We use reasonable safeguards, including encrypted HTTPS connections and access-controlled business systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children
Our site is meant for dental professionals. It is not directed to children, and we do not knowingly collect information from anyone under 18.
Links to other sites
Our site links to other websites, such as social media, published research and manufacturer sites. Their own privacy policies apply when you visit them.
Changes to this policy
We may update this policy from time to time. When we do, we will change the effective date at the top of this page.
Contact us
SGS Implants East Coast USA (SGS Dental East Coast)
425 Madison Ave, Suite 501, New York, NY 10017
212-754-6555 · [email protected]